Last updated: 20 February 2026

1. Introduction

This Privacy Policy explains how The Guidance Office (“we”, “our”, or “the Company”) collects, uses, discloses, and protects personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). We provide project management consulting services to clients across Canada and are committed to maintaining the accuracy, confidentiality, and security of the personal information we handle.

By engaging with our services, you consent to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We collect only the information necessary to provide project management consulting services, communicate with clients, and operate our business. This may include:

Client and Business Contact Information

• Name
• Job title
• Business or personal email address
• Phone number
• Mailing address

Project‑Related Information

• Project documentation
• Workflows, timelines, and deliverables
• Stakeholder information provided by the client
• Meeting notes and correspondence

Billing and Administrative Information

• Payment details (excluding full credit card numbers)
• Invoices and transaction records

Website or Communication Data

• Contact form submissions
• IP address and browser metadata
• Cookies or analytics data (non‑identifying unless otherwise stated)

We do not collect sensitive personal information unless explicitly required and consented to.

3. How We Use Personal Information

We use personal information for the following purposes:

• Delivering project management consulting services
• Communicating with clients and stakeholders
• Managing billing, accounting, and administrative processes
• Improving our services and client experience
• Meeting legal or regulatory requirements

We do not sell or rent personal information.

4. Where and How Information Is Stored

Personal information may be stored in:

• Secure cloud‑based project management tools (e.g., Microsoft 365, Google Workspace, or other platforms you specify)
• Encrypted email systems
• Secure local devices used by the business (computers, mobile devices)
• Encrypted backup systems

All storage solutions are selected with security, reliability, and compliance in mind. Cloud services may store data on servers located in Canada or other jurisdictions; in such cases, information may be subject to the laws of those jurisdictions.

5. Disclosure of Personal Information

We may disclose personal information only in the following circumstances:

With Your Consent

• When collaborating with subcontractors or partners
• When sharing deliverables with authorized stakeholders

For Business Operations

• To service providers who support our operations (e.g., accounting software, cloud storage providers)
• All such providers are required to maintain confidentiality and security standards

When Required by Law

• To comply with court orders, legal processes, or regulatory authorities

We do not disclose personal information except as described above.

6. Security Measures

We take reasonable administrative, technical, and physical safeguards to protect personal information from loss, theft, unauthorized access, disclosure, or misuse. These measures include:

• Encrypted storage and data transmission
• Strong password and authentication protocols
• Access controls limiting information to those who need it
• Regular software updates and security patches
• Secure disposal of digital and physical records

While no system is completely immune to risk, we are committed to maintaining a high standard of protection.

7. Access, Correction, and Questions

Under PIPEDA, you have the right to request access to your personal information, ask for corrections, or inquire about how your information is handled.

To request access or make an inquiry, please contact:

Jennifer Moon
The Guidance Office
Email: Jennifer@theguidanceoffice.ca
Phone: 705.977.1922
Address: 889 Armour Road, Peterborough, ON, Canada, K9H 2A7

We will respond to all requests within a reasonable timeframe and in accordance with PIPEDA requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or provided directly to clients when appropriate.

Last updated: 20 February, 2026

1. Acceptance of Terms

By accessing or using the website of The Guidance Office (“we”, “our”, or “the Company”), you agree to be bound by these Terms & Conditions and all applicable laws. If you do not agree, please discontinue use of the site.

2. Use of Website

You may use this website for lawful purposes only. You agree not to:

• Attempt to gain unauthorized access to any part of the site
• Interfere with the site’s functionality or security
• Use the site in a way that could harm our business, clients, or systems
• Copy, reproduce, or distribute website content without permission

We reserve the right to restrict or terminate access to the site at our discretion.

3. Intellectual Property

All content on this website—including text, graphics, logos, icons, images, and layout—is the property of The Guidance Office or its licensors and is protected by Canadian and international copyright and trademark laws.

You may view or print content for personal, non‑commercial use. Any other use requires prior written consent.

4. No Professional Advice

The information on this website is provided for general informational purposes only. It does not constitute project management advice, consulting advice, or any other professional guidance. You should not rely on website content as a substitute for tailored consulting services.

5. Third‑Party Links

Our website may contain links to third‑party websites or tools. These are provided for convenience only. We do not endorse, control, or assume responsibility for third‑party content, privacy practices, or services.

Your use of third‑party sites is at your own risk.

6. Limitation of Liability

To the fullest extent permitted by law, The Guidance Office is not liable for any damages arising from:

• Use or inability to use the website
• Errors, omissions, or inaccuracies in website content
• Technical issues, viruses, or interruptions
• Actions taken based on website information

Your sole remedy for dissatisfaction with the site is to stop using it.

7. Disclaimer of Warranties

The website is provided “as is” and “as available.” We make no warranties, express or implied, regarding:

• Accuracy or completeness of content
• Availability or reliability of the site
• Freedom from viruses or harmful components

8. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information in accordance with PIPEDA.

9. Cookie Notice
10. a) What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide analytics about how visitors interact with the site.

1. b) How We Use Cookies

The Guidance Office uses cookies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They may include:

• Security and session management
• Basic site functionality

Analytics and Performance Cookies

We may use analytics tools (such as Google Analytics or similar services) to understand how visitors use our website. These cookies help us:

• Measure traffic and usage patterns
• Improve website performance
• Identify popular pages or content

Analytics data is aggregated and does not identify individuals.

Preference Cookies

If applicable, these cookies remember your settings or preferences (such as language or display options) to enhance your browsing experience.

We do not use cookies for advertising or tracking across third‑party websites.

1. c) Third‑Party Cookies

Some third‑party service providers may place cookies on your device when you interact with embedded content or analytics tools. These providers have their own privacy and cookie policies, and we encourage you to review them.

1. d) Managing Cookies

You can control or disable cookies through your browser settings. Most browsers allow you to:

• Block cookies
• Delete existing cookies
• Receive alerts before cookies are stored

Please note that disabling certain cookies may affect website functionality or performance.

1. e) Updates to This Cookie Notice

We may update this Cookie Notice from time to time to reflect changes in technology, legal requirements, or our practices. Updates will be posted on this page.

9. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved in the courts of that province.

10. Changes to Terms

We may update these Terms & Conditions at any time. Changes take effect when posted on this page. Continued use of the website indicates acceptance of the updated terms.

11. Contact Information

If you have questions about these Terms & Conditions, please contact:

Jennifer Moon
The Guidance Office
Email: jennifer@theguidanceoffice.ca
Phone: 705-977-1922
Address: 889 Armour Road, Peterborough, ON, Canada, K9H 2A7